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Department of Economic Development

Government Of Dubai
    		 
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    Consumer Protection Law 

    Federal Law No. 24/2006 of the Consumer Protection:

    The definition of "consumer" according to the Article No. 1 of the Consumer Protection Law:

    Consumer: anyone who attains any good or service, with or without a return in order to satisfy his personal or other needs.

    Article 2

    Based on the proposal of the Minister, a Committee chaired by the minister cited as “the Supreme committee for the consumer Protection " shall be established. The committee shall be formed by a decision issued by the council of ministers which shall include in its members representatives from the consumer protection societies. The said decision shall specify the competences of the committee.

    Article 5

    The supplier shall undertake returning or replacing any goods in instances of any defects discovered by the consumer provided that the return and replacement shall be pursuant to the specified rules in the Executive order of this law.

    Article6

    The Supplier shall not offer, present, promote, and advertise any defect, fake, damaged, false or misleading goods or services that may harm the consumer’s interest or health in the normal use.

    Article8

    The supplier, upon offering any goods for sale, shall display the price in a clear way or shall display the price in a clear way or shall display it in clear place over the goods shelves. The consumer shall have the right to obtain a sates invoice that includes the type and price of the goods along with any other information specified in the executive order of this law.

    Article13

    The Services provider  shall warrant the provided Service for a period of time that commensurate with the nature of this Service, otherwise the Service provider shall either remit the amount paid by the consumer or shall provide the Service again in the proper way. The Executive Order of this law shall specify the types of Services and warranty period for each Service.
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