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Business Transaction Guidelines

Customer Guide

Directive for Customers
(Compliance Division)

Awareness – Accountability
Collective Cooperation

To make Dubai
The City of Excellence

Dear client…
No commercial, industrial, or professional activity is allowed without a license:

The DED is issuing these directives for you as to show you the best way of practicing the above activities in the emirate of Dubai in order to help you avoid any state of noncompliance and violations.

Dear client…
The task of the Compliance Division is to ensure the existence of the following requirements:

A license
Permitted activity
A location/site

Compliance ….
Complying with specified activity within the rules and laws helps you avoid a lot of problems, and to ensure avoiding that you will have to have to do or avoid doing the following:

No activity should be taken without a license stick to the activity/activities specified in it get permission if you need to add another activity.
Business site must not be used for residential purpose.
Approval is needed for relocating your business.

Dear client….

These are additional activities that need permits as prerequisite:

Opening for work beyond the regular hours (after 12 pm)

Opening extra office/offices on an exiting license in the same

location
Working daytime during the month of Ramadan (restaurants/cafeterias)
Working in offices located in premises for vehicles mechanicals testing.
Installing an ATM outside the bank premises
Conducting business activity from vehicles or carts
Promotional campaigns
Advertisement posters

Dear client…
Avoid the following activities and practices:

Location: opening a site closed by DED or its license has been cancelled
Fireworks: sale of dangerous fireworks
Phone calls: conducting sale or promotional activities through the phone or door to door contact
Unlicensed vendors: permitting or facilitating the use of you're premises by these streets vendors
Health warning: lack of health warning on cigarettes packages and advertisements
Shadings: placing shades or shading material on front windows of game halls to prevent viewing from outside
Public morality: sale/displaying printed materials that go against public morality or Islamic teaching
Maintenance: not maintaining the signboards when damaged
Clearance: not abiding by the clearance period
Tickets: sale of promotion tickets
Settlements: not settling the promotion campaign within two months
Closed cabins: closed cabins inside the coffee shops
Games halls: not abiding by the no-smoking rules and timing schedules for youngsters
Warehouses: using warehouses for activities (commercial, industrial, or professional) should be authorized by concerned authorities
Loudspeakers: abuse of these is not allowed
Inappropriate pictures: placing such pictures on goods or signboards
Corridors: the use of these to display goods for sale
Workers as street venders: allowing you workers as street venders
Signboards: displaying signboards without a permit
Posters: defacing wall of building with any type of posters
Forgery: presenting false or misleading documents to DED
Gambling: setting up machines or devices or any type of conduct intended for gambling
Beauty salons and gyms: men working in lady salons and gyms and vice versa
Water pipes (Sheesha) and cigarettes: offering these to youngsters
(below legal age)
Advertising sale and renting of commercial licenses: using any type of public media to advertise such acts
Calling: calling out loud to attract the attention of buyers
Unbecoming advertising behavior: placing ads. material on sidewalks and corridors.
Mishandling: Mishandling promotion raffle draws.
Prizes: Not granting the winners the prize he has own.
Compliance: Serving (Sheesha) outside the premises after (12:00pm)
Storing: Storing materials inside the offices or residential flats.

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