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Department of Economic Development

Government Of Dubai
 
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Code of Business Ethics

All members of the Dubai Service Excellence Scheme are required to adhere to "The Code of Business Ethics". They are listed below as follow:
  1. To display prices clearly on all products as appropriate.
  2. Never trade in counterfeit products.
  3. Have a clear policy for refund, replacement, repair or rework for defective or damaged products and/or incomplete service.
  4. Offer products with valid guarantees and warranties, where appropriate.
  5. Adding value to products with reliable, accessible after-sales service, as appropriate.
  6. Ensuring the Employees knowledge is compatible with the range of products and services offered.
  7. Undertake to train and develop employees.
  8. Avoid health and safety risk to customers and employees.
  9. Support an environmentally friendly policy.
  10. Be a good ambassador for DSES and act immediately to rectify shortcomings outlined in the DSES mystery shopper report
  e-Services
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  DED Agencies
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